Is there a fee for recovering my SSO ID or password? ▼
Absolutely not. Recovery of your SSO ID or password is a completely free service provided by the Rajasthan Government. Whether you use the website, the SMS method, or visit an E-Mitra centre, you will not be charged by the government. Beware of any third-party agent asking for payment.
What should I do if my registered mobile number or email is no longer working? ▼
If you cannot access your registered recovery methods, you must visit the nearest E-Mitra centre or SSO Help Centre with a valid government ID (Aadhaar, Jan Aadhaar, Voter ID). An authorised operator can update your contact details so you can then recover your account online.
Can I have multiple SSO IDs linked to the same mobile number? ▼
No. The SSO system allows only
one SSO ID per mobile number. If you have accidentally created multiple IDs, it is recommended to
merge them into a single account to avoid technical issues when applying for government services.
Will my old data be lost after I recover my SSO ID or reset my password? ▼
No. Recovering your ID or resetting your password simply restores your access to your existing account. All previous application histories, linked services (Jan Aadhaar, scholarships, E-Mitra records), and saved documents remain completely intact.
I received my SSO ID via SMS but still cannot log in. What should I do? ▼
First, ensure you are entering the SSO ID exactly as received (it may be case-sensitive). Then try resetting your password using Part 2 of this guide. If the issue persists, clear your browser cache or try a different browser. You can also contact the helpdesk at 0141-5153222.
How long does the password reset link stay valid? ▼
Password reset links sent by the SSO portal are typically valid for 30 minutes from the time they are sent. If the link expires before you use it, return to the portal and request a new one.
Can I recover my SSO ID without an Aadhaar or Jan Aadhaar card? ▼
Yes, if you registered via a social login (Google, Facebook) or business identity, you can use those same credentials to retrieve your SSO ID on the portal. If none of those options apply, the SMS method (RJ SSO to 9223166166) will work as long as you have access to your registered mobile number.
Is it safe to recover my SSO ID on a public computer or shared device? ▼
It is not recommended. If you must use a public computer, ensure you log out of all sessions immediately after recovery, clear the browser history and cookies, and change your password again from a personal device as soon as possible.